[rt-users] email address format problem

[Nils Ketelsen]

At 13:15 14.05.2003 +0300, Mike Jackson wrote:
>Hi,
>  RT 2.0.15 will not allow me to add a user with an email address such
>as:
>
>john.b.baggins at company.com
>
>  It complains:
>
>     * EmailAddress: Illegal value for EmailAddress
>
>  Fine, I edited the email address manually in the database.

Bad Idea.

>  Now when the user responds to a ticket, the mail does not get sent out.
>
>  I've grepped through the perl scripts and modules to try to "fix" this
>problem, but couldn't seem to find it.
>
>  It is a "must" to fix this, as this is how some of the smtp addresses
>are in our organization and I can't change that fact.
>
>  Please point to the location of where I can fix this. I'm not going to
>upgrade to RT3 just to fix this, even if the fix is already included.
>I'll upgrade in due time :-)

A wild guess from my side: You were not able to create the user with this 
address, because it already existed. Maybe it was "autocreated on ticket 
submission" beforehand.

Nils