[rt-users] Re: Automatically Open Tickets

[Ron Alexander]

You could probably start with this scrip:
http://www.fsck.com/pub/rt/contrib/2.0/IncomingEmail/IncomingEmail.pm

Use that as a base to evaluate if it came in via email. If it did you
could probably get away with:

$self->$Ticket->SetStatus(Status => "New");

I think.

If you don't understand how scrips work try this:
http://fsck.com/rtfm/article.html?id=124
and
http://fsck.com/rtfm/article.html?id=129

Best of Luck,
Ron