[rt-users] email gateway issue

[Benjamin Herbert]

The problem I was having below was a result of a directory in @INC being
incorrectly set to 700.  This is fixed, but now I am having another
problem.  When I send a mail to the emial gateway alias the website show
that it recieved an email through the email gateway and it builds a
ticket fine.  The prblem occurs when I try to view the ticket.  Heres
what the ticket shows:

SYSTEM ERROR

error:          Error during compilation of
/usr/local/rt3/share/html/Ticket/Elements/ShowTransaction:

Unrecognized escape \p in character class passed through before HERE
mark in
regex m/(\pL[\p << HERE L']*)/ at
/usr/lib/perl5/site_perl/5.6.1/Text/Autoformat.pm line 429.
Unrecognized escape \p in character class passed through before HERE
mark in
regex m/^(\pL[\p << HERE L']*) / at
/usr/lib/perl5/site_perl/5.6.1/Text/Autoformat.pm line 431.
Unrecognized escape \p in character class passed through before HERE
mark in
regex m/ (\pL[\p << HERE L']*)$/ at
/usr/lib/perl5/site_perl/5.6.1/Text/Autoformat.pm line 432.
Unrecognized escape \p in character class passed through before HERE
mark in
regex m/\( (\pL[\p << HERE L']*) / at
/usr/lib/perl5/site_perl/5.6.1/Text/Autoformat.pm line 435.
Unrecognized escape \p in character class passed through before HERE
mark in
regex m/(\pL[\p << HERE L']*) \) / at
/usr/lib/perl5/site_perl/5.6.1/Text/Autoformat.pm line 436.
Unrecognized escape \p in character class passed through before HERE
mark in
regex m/ ( [:;] \s+ ) (\pL[\p << HERE L']* ) / at
/usr/lib/perl5/site_perl/5.6.1/Text/Autoformat.pm line 439


Any ideas?  Thanks for your time.

-Ben



On Tue, May 20, 2003 at 09:15:36AM -0500, Benjamin Herbert wrote:
> 
> Actually I did recieve a bounce which contained this:
> 
>    ----- The following addresses had transient non-fatal errors -----
>    "|/etc/smrsh/rt-mailgate --queue general --action correspond --url
>    +http://url-of-web-server/"
>        (expanded from: <support at mydomain.com>)
> 
> 	  ----- Transcript of session follows -----
> 	  An Error Occurred
> 	  =================
> 
> 	  501 Protocol scheme 'http' is not supported
> 	  "|/etc/smrsh/rt-mailgate --queue general --action correspond
> 	  --url
> 	  +http://url-of-web-server/"... Deferred: prog mailer
> 	  (/usr/sbin/smrsh)
> 	  +exited with EX_TEMPFAIL
> 	  Warning: message still undelivered after 4 hours
> 	  Will keep trying until message is 5 days old
> 
> 
> I think I need to install some more perl modules on my email server.  I
> already have LWP::UserAgent installed which is what I thought caused
> this problem.
> 
> On Tue, May 20, 2003 at 09:40:49AM -0400, Vivek Khera wrote:
> > >>>>> "BH" == Benjamin Herbert <herbert at isis.visi.com> writes:
> > 
> > BH> When I send mail to this aliase there is no bounce but nothing shows up
> > BH> at the webserver either.  It seems it sends it to a black hole.
> > 
> > What shows up in your mail server logs?
> > 
> > -- 
> > =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
> > Vivek Khera, Ph.D.                Khera Communications, Inc.
> > Internet: khera at kciLink.com       Rockville, MD       +1-240-453-8497
> > AIM: vivekkhera Y!: vivek_khera   http://www.khera.org/~vivek/
> > _______________________________________________
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> > 
> > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
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