[rt-users] error in RT execution

[Mike Stanczyk]

Yeah, I hit this one too.  I *think* that you have a problem
in your apache configuration.

I orginally installed RT3 to be on the root of webserver,
ie, http://demo/.  I tried to move it to http://demo/rt and
started seeing wierd things including what you're seeing.
I gave up and moved RT3 back to the root.  I wanted a working
RT3 more...

On a guess, check the apache configuration for where the
location points, and check rt_siteconfig for where the root
points.  It has to be blank for http://demo/ to work.  Setting
the root to "/" will produce http://demo///.

Your mileage will vary.
Mike

On Wed, 21 May 2003, Veera_Dudala wrote:

> Hi,
> 
>    I have installed RT on my machine according to instruction specified in the manual. But when I execute the index.html, it is displaying the following screen in mozilla. could you please let me know what could be the problem?.
> 
> My system configuration is
> 
> P4, 1GB RAM, 40GB HDD, 1.8 GHz processor
> Redhat 9.0, Apache2 with mod_perl, RT3.0, Postgresql 7.3.2
> 
> Thanks
> Veera
> 
> 
> %# BEGIN LICENSE BLOCK %# %# Copyright (c) 1996-2003 Jesse Vincent %# %# (Except where explictly superceded by other copyright notices) %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# Unless otherwise specified, all modifications, corrections or %# extensions to this work which alter its source code become the %# property of Best Practical Solutions, LLC when submitted for %# inclusion in the work. %# %# %# END LICENSE BLOCK <& /Elements/Header, Title=>loc("RT at a glance"), Refresh => $session{'home_refresh_interval'} &> <& /Elements/Tabs, current_toptab => '', Title=>loc("RT at a glance") &>
> <& /Elements/MyTickets &>
> <& /Elements/MyRequests &> <& /Elements/Quicksearch &>
> <& /Elements/Refresh, Name => 'HomeRefreshInterval', Default => $session {'home_refresh_interval'} &>
> <%init> if ( $ARGS{'q'} ) { my $query = $ARGS{'q'}; if ( $query =~ m/^\s*(\d+)\s*$/ ) { $m->redirect("$RT::WebPath/Ticket/Display.html?id=$1"); } $session{'tickets'} = RT::Tickets->new( $session{'CurrentUser'} ); if ( $query =~ m/\@/ ) { $session{'tickets'}->LimitRequestor( VALUE => $query, OPERATOR => '=', ); $m->redirect("$RT::WebPath/Search/Listing.html"); } # # Any search on queue name or subject will be for new/open tickets # only. # $session{'tickets'}->LimitStatus( VALUE => $_, OPERATOR => '=', ) for qw(open new); my $queue = RT::Queue->new( $session{'CurrentUser'} ); if ( $queue->Load($query) && $queue->Id ) { $session{'tickets'}->LimitQueue( VALUE => $queue->Id, OPERATOR => '=', ); $m->redirect("$RT::WebPath/Search/Listing.html"); } $session{'tickets'}->LimitSubject( VALUE => $query, OPERATOR => 'LIKE' ); $m->redirect("$RT::WebPath/Search/Listing.html"); } if ($ARGS{'HomeRefreshInterval'}) { $session{'home_refresh_interval'} = $ARGS{'HomeRefreshInterval'}; } 
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