[rt-users] Re: [rt-devel] RTFM - Extract Article Problem

[Jesse Vincent]

> and I created one test CLASS with 3 customer fields and gave full
> permissions to everybody (just checking the installation). my problem is
> that when I choose "Extract Article" from an RT Ticket I get the class
> selection fine but after this in the Extract Article XX into Class XX form
> All the select boxes (on the left side of each update) are empty (rather
> there is only a single option "-").


As is mentioned in the docs, that select box ONLY lists "FreeformText"
custom fields for the class you've selected.

> 
> Has anyone seen this before? can I have some quick pointers please?
> 
> Cheers
> Ron
> 
> 
> _______________________________________________
> rt-devel mailing list
> rt-devel at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-devel

-- 
http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.