[rt-users] Ticket Reply Mail Problem

Green Onyx gonyx at greenonyx.com
Sat May 31 13:34:30 EDT 2003


I've reviewed the documentation and searched the archives and most
things seem to be working great now after my installation, but for some
reason I'm having problems with replying to a ticket.  Sending an e-mail
into the system creates a ticket perfectly, but if I login and reply to
the ticket e-mails are not being sent properly, even if I manually enter
an address to CC on the reply.  I'm using qmail with vpopmail as an MTA
and it's located on the same machine as rt.  Below is what's found in
/var/log/messages after submitting the reply.

May 31 12:08:59 host RT: RT::Scrip=HASH(0x97858e8): Couldn't prepare
Open Tickets (/var/lib/rt3/lib/RT/Scrip_Overlay.pm:338)  
May 31 12:09:00 host RT: <rt-3.0.2-1-26.5.60074924513202 at www.domain.com>
#1/26 - Scrip 4  (/var/lib/rt3/lib/RT/Action/SendEmail.pm:91)  
May 31 12:09:00 host RT: <rt-3.0.2-1-26.5.60074924513202 at www.domain.com>
No recipients found. Not sending.
(/var/lib/rt3/lib/RT/Action/SendEmail.pm:171)  
May 31 12:09:01 host RT: <rt-3.0.2-1-26.7.9406135872609 at www.domain.com>
#1/26 - Scrip 5  (/var/lib/rt3/lib/RT/Action/SendEmail.pm:91)  
May 31 12:09:02 host RT: <rt-3.0.2-1-26.7.9406135872609 at www.domain.com>
No recipients found. Not sending.
(/var/lib/rt3/lib/RT/Action/SendEmail.pm:171)  
May 31 12:09:03 host RT: <rt-3.0.2-1-26.8.1878464136993 at www.domain.com>
#1/26 - Scrip 6  (/var/lib/rt3/lib/RT/Action/SendEmail.pm:91)  
May 31 12:09:03 host RT: <rt-3.0.2-1-26.8.1878464136993 at www.domain.com>
sent To:  Cc: gonyx at greenonyx.com Bcc:
(/var/lib/rt3/lib/RT/Action/SendEmail.pm:217)  


Any help would be appreciated.

Thanks.




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