[rt-users] Different actions on "Resolved"

[David A. Ulevitch]

When marking a ticket as "Resolved" in the context of a reply the user 
gets two emails, the reply comments in addition to the standard "your 
ticket has been resolved, blah blah" email.

We would like a way to "silently" resolve tickets without pushing an 
email out to a user.  Is there a way we can add another status (without 
the hackery I've read of in the archives) that is like "Resolved, no email"?

We like how RT works (running RT 3.0.6) but sometimes the extra 
"Resolved" email is not needed but sometimes we like it.  ;)  A nice 
checkbox next to the status drop-down or something would be a nice 
solution perhaps.


Thanks,
davidu

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  David A. Ulevitch - Founder, EveryDNS.Net
  Washington University in St. Louis
  http://david.ulevitch.com -- http://everydns.net
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