[rt-users] Different actions on "Resolved"

[David A. Ulevitch]

Derek J. Balling wrote:

> For the record, I'd also vote for this ESPECIALLY in the case of:
>
> <<< request
> >>> resolution comment
> >>> auto-note with resolution template
> <<< "Thanks for getting it done"
> --- ticket-reopens on that
> >>> auto-note with second resolution using resolution template
>
This is exactly one of the reasons. 

Another is that we get users who write to our donation queue and then 
often write to the support queue to "let us know" they donated and our 
support queue's resolved message auto-email says something like "If 
you're happy with your support please consider donating" which doesn't 
make sense since they've just emailed us to let us know they donated and 
marking it as rejected doesn't seem right either although it is a solution.

These aren't major issues, but are kinda annoying.  The issue Derek 
points out is much more of an annoyance than the latter issue I point out.

Thanks,
davidu

 
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  David A. Ulevitch - Founder, EveryDNS.Net
  Washington University in St. Louis
  http://david.ulevitch.com -- http://everydns.net
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