[rt-users] Filtering content before ticket creation

[Ruslan U. Zakirov]

Jan Algermissen wrote:
> I have a network monitoring system and I'd like the
> system to autogenerate tickets in RT. The problem I have
> is that I need to filter the incoming mail for certain tokens
> and fill some custom fields in the newly created ticket.
Someone have posted contribution that help aoutmate such thing in 
someway. I don't try it yet. Google.
> 
> I assume that's to be done with a Scrip like this:
> 
> Condition:  OnTicketCreate
> Action:    Take email's or ticket's body, parse it and assign values to
>            custom field variables on the ticket objecty.
Generally right approach.
> 
> Is that approach correct?
> 
> Naturally, all pointers to implementig custom actions are welcome...
Really look in archives. Try to do something and you'll get in troubles 
with code post it with questions.
> 
> 
> Thanks in advance,
> 
> 
> Jan