[rt-users] Interaction between RT Systems

[Senoner Samuel]

I also wanted something like this.
So in your case if you whould have two RT's it whould be as if one
system whould request a ticket to the other RT?
And so is the notification, from one system to the other.
Cool.

Can you provide us with more details as soon as it works for you?

Thanks

Samuel 

-----Original Message-----
From: Bob Goldstein [mailto:bobg at uic.edu] 
Sent: Saturday,08 November,2003 19:48
To: rt-users at lists.fsck.com
Subject: Re: [rt-users] Interaction between RT Systems 

I've got a similar problem, but between a Clarify installation and RT.
My intended solution will just be email with special queues.  If a
ticket is moved to a special Clarify queue, Clarify will fire off an
email to RT, "properly" formated.
RT will see this, parse and create an RT Ticket.  And vica versa.

Still a few details to be worked out :-)  But the intention is to be
barely good enough for rough transfer, and not to make one system as a
real-time front end for the other.

   bobg