[rt-users] Is it safe to manually increase the ticket ID counter?

[John Hogenmiller]

I was going to ask a question like this myself.  I wanted to start
tickets at a certain number, and I wanted to create tickets to have a
specific number (basically, I'm importing tickets from ticketsmith).

My thinking was 1) Set starting number, 2) create tickets in order,
incrementing starting number for any gaps.

However, if I can setup a script to pull tickets out of ticketsmith,
email them in, can I then change the numbers to what we had in the old
system directly in mysql?  I'm pretty familiar with manipulating sql
databases, but I was wondering if I would have to change the ticket
number in multiple places or face breaking it.

I'm only talking about the first instance of the ticket.  I would change
the ticket numbers, and then send in the ticket updates using the
updated ticket number.


Robert Spier wrote:
> Yes.  This is perfectly safe.
> 
> -R
> 
> At Tue, 11 Nov 2003 20:05:57 +0100,
> Jan Algermissen wrote:
> 
>>Hi,
>>
>>we would like the ticket IDs to start at 100.000 and not at 1, thus
>>making the ticket ID look more like an ID than a counter[1]. Does
>>RT tolerate such 'holes' in the ticket ID sequence? Is it safe to
>>manually set the counter to 100000 in MySQL directly?
>>Or are there any for($i=1; $i <max $i++)-style loops that will break?
>>
>>Thanks in advance.
>>
>>Jan
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>>
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> 
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-- 
John Hogenmiller, kb3dfz
Network Engineer
Pennswoods.net
877-716-2002 x 545