[rt-users] Empty tickets

[Paolo Supino]

Hi 

   RT has started to generate empty tickets. From what I 
Noticed it creates them when I login with my user, tohugh
I'm not sure of this. Has anyone ever encountered such
A situation and found a solution?







	Paolo 






-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com] 
Sent: Tuesday, November 18, 2003 5:30 AM
To: Kevin Murphy
Cc: rt-users at lists.fsck.com
Subject: Re: [rt-users] 3.0.7 upgrade problems



You've stopped and started apache fully? 

On Mon, Nov 17, 2003 at 09:39:14PM -0500, Kevin Murphy wrote:
> Hi,
> 
> I upgraded to 3.0.7rc1, and now users can't take tickets (they 
> experience a
> system error, described below).  I upgraded to 3.0.7, and the same error 
> occurs.  I am using PostgreSQL 7.3.4, Apache 1.3.28, mod_perl 1.28, Mac OS
X 
> 10.2.8, with all RT dependencies up to date (e.g. DBIx::SearchBuilder
0.94).
> Additional note: I followed the directions in the UPGRADING document, with
the 
> exception that I added a semi-colon to the third postscript-specific line.
> 
> -Kevin
> 
> P.S.  Here's the error which occurs when a user steals/takes a ticket:
> 
> System error
> 
> error:
> Can't call method "Delete" on an undefined value at 
> /usr/local/rt3/lib/RT/Ticket_Overlay.pm line 3105.
> 
> context:
> ... 
> 3101: 
> 3102: 
> # Delete the owner in the owner group, then add a new one
> 3103: 
> # TODO: is this safe? it's not how we really want the API to work
> 3104: 
> # for most things, but it's fast.
> 3105: 
> my ( $del_id, $del_msg ) = $self->OwnerGroup->MembersObj->First->Delete();
> 3106: 
> unless ($del_id) {
> 3107: 
> $RT::Handle->Rollback();
> 3108: 
> return ( 0, $self->loc("Could not change owner. ") . $del_msg );
> 3109: 
> }
> ... 
> code stack: 
>  /usr/local/rt3/lib/RT/Ticket_Overlay.pm:3105
>  /usr/local/rt3/lib/RT/Ticket_Overlay.pm:3203
>  /usr/local/rt3/share/html/Ticket/Display.html:88
>  /usr/local/rt3/share/html/autohandler:189
> raw error
>  
> 
> _______________________________________________
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> rt-users at lists.fsck.com 
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> 
> Have you read the FAQ? The RT FAQ Manager lives at 
> http://fsck.com/rtfm
> 

-- 
http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.
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