[rt-users] RTFM - articles with attachments

[Jesse Vincent]

On Mon, Nov 17, 2003 at 03:56:51PM -0500, BJ Blanchard wrote:
> The RT/RTFM combination is great, but I have alot of external documents
> which I would like reference as an "external article".  (IE.  I don't
> want to copy/paste text into article)  The Attachment feature of RT is
> excellent but (currently) doesn't extend to RTFM.
> 
> Having an RTFM custom field type of "Attachment" would be sooo sweet.
> 
> Are there plans for this functionality in the future?

In the "would be cool" sense, yes. But in the "development resources
committed" sense, not yet, no.

> I can fudge this by creating an "Article" queue, and creating "tickets"
> with attachments and restrict rights on the queue so it becomes
> essentially "query only".  But this breaks the mold of what a "ticket"
> is.
> 
> Thoughts?
> 
> -Bob
> 
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> 

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