[rt-users] RT3.0.6 errors...

[Glenn Sieb]

Hi guys.. a few problems here.. I posted one already:

Nov 21 21:12:24 caduceus RT: DBD::Pg::st execute failed: ERROR:  Cannot
insert a duplicate key into unique index tickets_pkey at
/usr/local/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line
410.  (/sw/rt/lib/RT.pm:247)
Nov 21 21:12:24 caduceus RT: RT::Handle=HASH(0x9299a7c) couldn't execute
the query 'INSERT INTO Tickets (Subject, Status, Queue, Creator, Owner,
LastUpdatedBy, Type, Started, Starts, Resolved, Created, Priority, Due,
LastUpdated) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)' at
/usr/local/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line
417.  (/sw/rt/lib/RT.pm:247)
Nov 21 21:12:24 caduceus RT: Couldn't create a ticket
(/sw/rt/lib/RT/Ticket_Overlay.pm:518)
Nov 21 21:12:24 caduceus RT: WebRT: Ticket could not be created due to an
internal error () (/sw/rt/share/html/Elements/Error:54)

That happens whenever I try to create a ticket via the web interface.

When I try via email I get:

Nov 21 00:23:38 caduceus postfix/local[10126]: 4681F152E4:
to=<help at wingfoot.org>, relay=local, delay=91715, status=deferred
(temporary failure. Command output: An Error Occurred ================= 
501 Protocol scheme 'https' is not supported )

My /etc/aliases:

help:   "|/sw/rt/bin/rt-mailgate --queue help --action correspond --url
https://www.wingfoot.org/rt"

(as a sample)

Any help would really be greatly appreciated here... :-/

I'm on FBSD 4.8-STABLE with Apache 1.3.28+mod_ssl (from ports) using
PostgreSQL 7.3.4

Thanks,
G.
---
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(c)1998-2002 Glenn E. Sieb.    ICQ UIN: 300395    IRC Nick: Rainbear
"All acts of Love and Pleasure are Her rituals"-Charge of the Goddess