[rt-users]Problem with Mailgate from Newbie

[Ada Hui]

When i sent a message to rtadmin at rt.xxx.com, the address of the general 
queue, i got the following maillog

44.0311241522190.31011-100000 at rt.knric.net>, proto=ESMTP, 
relay=root at localhost
Nov 24 15:23:17 rt sendmail[31016]: hAO7NG7T031016: 
from=<root at rt.knric.net>, size=452, class=0, nrcpts=1, 
msgid=<Pine.LNX.4.44.0311241522190.31011-100000 at rt.knric.net>, proto=ESMTP, 
daemon=MTA, relay=riclinux [127.0.0.1]
Nov 24 15:23:17 rt sendmail[31015]: hAO7NG1x031012: 
to=<rtadmin at rt.knric.net>, ctladdr=<root at rt.knric.net> (0/0), 
delay=00:00:01, xdelay=00:00:01, mailer=relay, pri=30259, relay=[127.0.0.1] 
[127.0.0.1], dsn=2.0.0, stat=Sent (hAO7NG7T031016 Message accepted for 
delivery)
Nov 24 15:23:17 rt sendmail[31017]: hAO7NG7T031016: 
to=<rtadmin at rt.knric.net>, ctladdr=<root at rt.knric.net> (0/0), 
delay=00:00:00, xdelay=00:00:00, mailer=local, pri=30650, dsn=2.0.0, 
stat=Sent

Please advise what is wrong. Thanks.

Best Regards,
Ada Hui

>From: "Ada Hui" <myqu at hotmail.com>
>To: pdh at snapgear.com, rt-users at lists.fsck.com
>Subject: [rt-users]Problem with Mailgate from Newbie
>Date: Mon, 24 Nov 2003 01:57:11 +0000
>
>I'm using sendmail and the following are my aliases entries:
># RT mail gateway
>rt:             "|/opt/rt3/bin/rt-mailgate --queue general --action 
>correspond --url http://rt.xxx.net/"
>                "|/opt/rt3/bin/rt-mailgate --queue HKG RI-C --action 
>correspond --url http://rt.xxx.net/"
>rt-comment:     "|/opt/rt3/bin/rt-mailgate --queue general --action comment 
>--url http://rt.xxx.net/"
>                "|/opt/rt3/bin/rt-mailgate --queue HKG RI-C --action 
>comment --url http://rt.xxx.net/"
>
>And i'm sure i have run newaliases command
>
>The mail address of the general queue is rtadmin at rt.xxx.net
>When i send mail to this address, the mail just store in the rtadmin's 
>mailbox, not going into RT
>
>But if i run the aliases command directly in terminal, it can create ticket 
>successfully
>
>What is the problem with my config? What can i do to make it work? Please 
>help. Thanks a lot.
>
>Best Regards,
>Ada Hui
>

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