[rt-users] Customizing Incident numbers

[Peter Kolbe]

You will have to do something like:
20031124001 - I do not think that you can have a hypen in the number
YYYYMMDDxxx (xxx - incrementation for day)
you will have to add an entry via cron (cron.daily folder) to increment
the autoincrement field to the next day (eg ALTER TABLE Tickets
AUTO_INCREMENT=20031125000;)


Peter
On Mon, 2003-11-24 at 16:08, MAS wrote:
> --On 24 November 2003 08:54 -0500 "Carpenter, Scott (OCTO)"
> <Scott.Carpenter at dc.gov> wrote:
> 
> > Is it possible to a) customize incident numbers (ddmmyy-xxx) and/or b)
> > start renumbering all incidents at xxx (eg. 456 instead of #1) 
> 
> Don't know about (a), but (b) is easy (on MySQL, at least):
> 
> ALTER TABLE Tickets AUTO_INCREMENT=456;
> 
> will make the auto_increment counter on the Tickets table start at 456
> instead of 1.
> 
> For more info see
> 
> <http://www.mysql.com/doc/en/example-AUTO_INCREMENT.html>
> 
> mike
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
-- 
Peter Kolbe <peter at venturenet.co.za>