[rt-users] session timeout and a default change

[Ruslan U. Zakirov]

Francesca Del Corso wrote:
> Hi all,
> 
> First question: is it possibile to configure a timeout webRT session? I
> would like the Web RT page automatically logout after 10-15 minutes of
> no web rt use.
I think you can do it.
You should modify SetupSessionCookie file.
Now there is 'session cookie' used, but you can add expration period(eg 
Expires => '+10m'). But also you have to change this file in next way: 
it must must update user's cookie on every request even if user allready 
has setuped cookie in other case user would be logged out after 15min 
even if he was doing any request to RT during this period of time.

	I hope this can help you. Ruslan.
> 
> Second question: when I click to Resolve a ticket I would like the rt
> web page shows 'Response to Requestors' in the Update Type field as
> default and not 'Comment (Not sent to Requestors)', which is the actual
> default. I search into /rt3/share/html/Ticket/Update.html and
> ModifyAll.html, /rt3/share/html/Search/Bulk.html but the changes made
> don't work fine.
> 
You have to change rt3/share/html/Ticket/Elements/Tabs:136
Action=Comment to Action=Correspond
Or add your custom Tab, something like 'Resolve with Reply'
		Good luck. Ruslan.
> I have rt 3.0.6 installed.
> 
> Thank you !!
> 
> Francesca Del Corso