[rt-users] BridgeTrak <-> rt3

[RT]

I've used bridgetrak before, using an accessdb and ms sql. Both apps can
be customized out the waaazooo, so who knows. Both systems can send out
and receive e-mail. It's better to go with a single platform for the
enterprise than 2 sep apps, cause we ran into problems where other
departments needed to access the data in the ticketing system. What a
mess... reporting in bridgtrak is very good... If they wanna spend money
on bridgtrak, make sure they get premium support, cause your gonna need
it.

-----Original Message-----
From: christian janssen [mailto:proftp_cj at kdd.de] 
Posted At: Monday, November 24, 2003 11:08 AM
Posted To: RT
Conversation: [rt-users] BridgeTrak <-> rt3
Subject: [rt-users] BridgeTrak <-> rt3


Hello,

I've a questions regarding BridgeTrak from Kemma Soft.

Unfortunately It seems that one of our IT departments will use
BridgeTrak 
as Help Desk Software [because of enhanced CRM] in the future (directors

decision ;-( , I suggest rt3)

We already use RT2 in one dep. (of course stable) / Now again another 
System - freaky.

1) Did somebody have experience with this Software, If yes, which one ?

2) Could there a possibility that BridgeTrak and RT3 maybe interact
between 
each other (handover tasks, custDB).
         HelpDesk        - BT
         engineering/ISP - RT3

3) Converting BT to RT3 in the future ?

Especial comments to 1) could be useful to change the mind. I already
tried 
nearly all arguments, but ...

thank you very much

cheers
Christian  

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