[rt-users] Statistics don't show graphs

Daniel Kleine-Albers dka at kesslerundpartner.biz
Sun Nov 30 13:58:12 EST 2003


Hello,

i just installed the Statistics package which is in the contrib code  
directory. But now the statistics don't show any graphs. I installed  
GD::Graph and it's dependencies (libgd). IMHO the versions should be  
correct. Any hints?

Thanx,
Daniel

 From time to time i get an error message when calling on of the  
statistics pages in the rt.log:
[Sun Nov 30 20:59:59 2003] [warning]: Trying to check RT::Queue rights  
for an unspecified RT::Queue at  
/usr/local/rt3/lib/RT/Principal_Overlay.pm line 354
          
RT::Principal::HasRight('RT::Principal=HASH(0x945eba8)','Object','RT:: 
Queue=HASH(0x9459a40)','Right','SeeQueue') called at  
/usr/local/rt3/lib/RT/User_Overlay.pm line 1450
          
RT::User::HasRight('RT::User=HASH(0x945edbc)','Object','RT:: 
Queue=HASH(0x9459a40)','Right','SeeQueue') called at  
/usr/local/rt3/lib/RT/CurrentUser.pm line 300
          
RT::CurrentUser::HasRight('RT:: 
CurrentUser=HASH(0x946b9b0)','Object','RT:: 
Queue=HASH(0x9459a40)','Right','SeeQueue') called at  
/usr/local/rt3/lib/RT/Queue_Overlay.pm line 1004
          
RT::Queue::HasRight('RT::Queue=HASH(0x9459a40)','Principal','RT:: 
CurrentUser=HASH(0x946b9b0)','Right','SeeQueue') called at  
/usr/local/rt3/lib/RT/Queue_Overlay.pm line 970
          
RT::Queue::CurrentUserHasRight('RT::Queue=HASH(0x9459a40)','SeeQueue')  
called at /usr/local/rt3/lib/RT/Queue_Overlay.pm line 946
         RT::Queue::_Value('RT::Queue=HASH(0x9459a40)','Name') called at  
/usr/local/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Record.pm line  
409
          
DBIx::SearchBuilder::Record::__ANON__('RT::Queue=HASH(0x9459a40)')  
called at /usr/local/rt3/local/html/Statistics/Resolution/index.html  
line 4
         HTML::Mason::Commands::__ANON__() called at  
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
          
HTML::Mason::Component::run('HTML::Mason::Component:: 
FileBased=HASH(0x946b76c)') called at  
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1074
         eval {...} called at  
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068
         HTML::Mason::Request::comp('undef','undef') called at  
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 760
          
HTML::Mason::Request::call_next('HTML::Mason::Request:: 
ApacheHandler=HASH(0x9090bcc)') called at  
/usr/local/rt3/share/html/autohandler line 189
         HTML::Mason::Commands::__ANON__() called at  
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
          
HTML::Mason::Component::run('HTML::Mason::Component:: 
FileBased=HASH(0x92a7604)') called at  
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1069
         eval {...} called at  
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068
         HTML::Mason::Request::comp('undef','undef','undef') called at  
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 338
         eval {...} called at  
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 338
         eval {...} called at  
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 297
          
HTML::Mason::Request::exec('HTML::Mason::Request:: 
ApacheHandler=HASH(0x9090bcc)') called at  
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line  
134
         eval {...} called at  
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line  
134
          
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request:: 
ApacheHandler=HASH(0x9090bcc)') called at  
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line  
792
          
HTML::Mason::ApacheHandler::handle_request('HTML::Mason:: 
ApacheHandler=HASH(0x90e72b8)','Apache=SCALAR(0x9310d8c)') called at  
/usr/local/rt3/bin/webmux.pl line 134
         eval {...} called at /usr/local/rt3/bin/webmux.pl line 134
         RT::Mason::handler('Apache=SCALAR(0x9310d8c)') called at  
/dev/null line 0
         eval {...} called at /dev/null line 0
  (/usr/local/rt3/lib/RT.pm:247)
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