[rt-users] System error on ticket view

[Mike White]

RT 3.0.5 / Apache 1.3.28 / mod_perl 1.28 / Perl 5.8.1

When viewing a ticket that may or may not have UTF-8 characters in it, i 
get the following:

System error
error:  	Internal Error () on 'DMA ?R???g??[?' at 
/usr/lib/perl5/site_perl/5.8.1/Text/Quoted.pm line 187.
context:  	
...  	
183:  	$lines[-1]{presig} .= $lines[-1]{quoter} = defn $2;
184:  	$lines[-1]{presig} .= $lines[-1]{quotespace} = defn $3;
185:  	$lines[-1]{hang} = defn(Hang->new($_));
186:  	
187:  	s/([ \t]*)(.*?)(\s*)$//
188:  	or die "Internal Error ($@) on '$_'";
189:  	$lines[-1]{hangspace} = defn $1;
190:  	$lines[-1]{text} = defn $2;
191:  	$lines[-1]{empty} = $lines[-1]{hang}->empty() && $2 !~ /\S/;
...  	
code stack:  	/usr/lib/perl5/site_perl/5.8.1/Text/Quoted.pm:187
g /usr/lib/perl5/site_perl/5.8.1/Text/Quoted.pm:63
g /opt/rt3/share/html/Ticket/Elements/ShowTransaction:62
g /opt/rt3/share/html/Ticket/Elements/ShowHistory:65
g /opt/rt3/share/html/Ticket/Display.html:37
g /opt/rt3/share/html/autohandler:182
g



Plus a raw error that looks like it has a munged version of the ticket 
content.

Plus this in the syslog:

Oct  1 13:02:23 spruce RT: Malformed UTF-8 character (unexpected 
non-continuation byte 0x00, immediately after start byte 0xc2) in 
substitution (s///) at /usr/lib/perl5/site_perl/5.8.1/Text/Quoted.pm 
line 187.  (/opt/rt3/lib/RT.pm:247)
Oct  1 13:02:23 spruce RT: Malformed UTF-8 character (unexpected 
non-continuation byte 0x27, immediately after start byte 0xc2) in 
substitution iterator at 
/usr/lib/perl5/site_perl/5.8.1/HTML/Mason/Escapes.pm line 22. 
(/opt/rt3/lib/RT.pm:247)
Oct  1 13:02:23 spruce RT: Malformed UTF-8 character (unexpected 
non-continuation byte 0x27, immediately after start byte 0xc2) in 
substitution iterator at (eval 1890) line 35.  (/opt/rt3/lib/RT.pm:247)



In an effort to fix my "Attachments get munged unless apache is 
restarted frequently" error, i've littered LANG=C and LC_ALL=C everywhere.