[rt-users] Incoming mail to RT looping with error 500

[Thomas]

I have been having a most frustrating problem since I upgraded to RT 
3.x. From time to time an incoming email will loop showing the 
following error in the mail Q:

--
-Queue ID- --Size-- ----Arrival Time---- -Sender/Recipient-------
6112B34D7B   177915 Thu Oct  2 23:15:23  user at domain.com
(temporary failure. Command output: An Error Occurred ================= 
  500 Internal Server Error )
                                          jobs at company.com
--

If this is a new request it will end up creating new tickets over and 
over again. If it is a reply or comment to an existing ticket it will 
just add to that ticket over and over again until the message is purged.

I am not sure what "500 Internal Server Error" refers to. Wether it is 
reported by "rt-mailgate" or by the web server because of "--url 
http://rt/"

Why is "--url http://rt/" used since we only want to pipe incoming 
emails to a Q ?

My environment is:

OS:    FreeBSD 4.7-RELEASE
Perl:  This is perl, v5.8.0 built for i386-freebsd
MySQL: Ver 3.23.55 for portbld-freebsd4.7 on i386
RT:    3.0.2 (mysql - apache 1.3.27 - fastcgi)
Mail:  postfix-2.0.4,1

and my alias entry is:

support: "|/usr/local/rt3/bin/rt-mailgate --queue Support --action 
comment --url http://rt/"

Any ideas on this issue would be much appreciated.

Thanks
Thomas