[rt-users] Incoming mail to RT looping with error 500

[Ruslan U. Zakirov]

Thomas wrote:

> I have been having a most frustrating problem since I upgraded to RT 
> 3.x. From time to time an incoming email will loop showing the 
> following error in the mail Q:
>
> -- 
> -Queue ID- --Size-- ----Arrival Time---- -Sender/Recipient-------
> 6112B34D7B   177915 Thu Oct  2 23:15:23  user at domain.com
> (temporary failure. Command output: An Error Occurred 
> =================  500 Internal Server Error )
>                                          jobs at company.com
> -- 
>
> If this is a new request it will end up creating new tickets over and 
> over again. If it is a reply or comment to an existing ticket it will 
> just add to that ticket over and over again until the message is purged.

>
>
> I am not sure what "500 Internal Server Error" refers to. Wether it is 
> reported by "rt-mailgate" or by the web server because of "--url 
> http://rt/"

pipe mail in CLI through alias string with --debug and report output

>
>
> Why is "--url http://rt/" used since we only want to pipe incoming 
> emails to a Q ? 

To allow MTA and RT on different machines.

>
>
> My environment is:
>
> OS:    FreeBSD 4.7-RELEASE
> Perl:  This is perl, v5.8.0 built for i386-freebsd
> MySQL: Ver 3.23.55 for portbld-freebsd4.7 on i386
> RT:    3.0.2 (mysql - apache 1.3.27 - fastcgi)
> Mail:  postfix-2.0.4,1
>
> and my alias entry is:
>
> support: "|/usr/local/rt3/bin/rt-mailgate --queue Support --action 
> comment --url http://rt/"