[rt-users] RT starts munging attachments again

[Mike White]

Hi all,

RT 3.0.5 / Redhat 9 / Apache 1.3.28 (w/static mod_perl) / Perl 5.8.1.

The temporary fix to my "attachment munging" issue (sometimes 
attachments are corrupted and sometimes they're fine) was to set cron to 
restart apache every 15 minutes.   This seems to work most of the time, 
but it still seems to get into a bad state occasionally.  (usually when 
it's been used heavily for the 13-14 minutes before a reset)


Here is some more interesting information.

The headers from a comment where the attachment (test.doc) has been 
corrupted:

----------------------
Wed Oct 01 16:30:01 2003  	mwhite - Comments added 	  	 [Reply] [Comment]
    	   	

MIME-Version: 1.0
Content-Type: multipart/mixed; boundary="----------=_1065051001-14283-7"
X-Mailer: MIME-tools 5.411 (Entity 5.404)
X-RT-Original-Encoding: utf-8
RT-Send-CC:
RT-Send-BCC:
Content-Length: 0


	
    	   	

MIME-Version: 1.0
Subject: test.doc
X-Mailer: MIME-tools 5.411 (Entity 5.404)
Content-Type: multipart/mixed; boundary="----------=_1065051001-14283-6"
Content-Length: 0


	
    	   	

Content-Type: application/msword; name="test.doc"
Content-Transfer-Encoding: base64
Content-Disposition: inline; filename="test.doc"
Content-Length: 21101


	Download test.doc 20.6k


----------------------


The headers from an attachment after apache has been restarted:



----------------------
#  	   	Wed Oct 01 16:30:18 2003  	mwhite - Comments added 	  	 [Reply] 
[Comment]
    	   	

MIME-Version: 1.0
Content-Type: multipart/mixed; boundary="----------=_1065051018-15258-1"
X-Mailer: MIME-tools 5.411 (Entity 5.404)
X-RT-Original-Encoding: ascii
RT-Send-CC:
RT-Send-BCC:
Content-Length: 0


	
    	   	

Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: binary
Content-Disposition: inline
X-RT-Original-Encoding: utf-8
Content-Length: 91


 > [mwhite - Wed Oct 01 16:30:01 2003]:
 >
 > This transaction appears to have no content
 >
	Download (untitled) 91b
    	   	

MIME-Version: 1.0
Subject: test.doc
X-Mailer: MIME-tools 5.411 (Entity 5.404)
Content-Type: multipart/mixed; boundary="----------=_1065051018-15258-0"
Content-Length: 0


	
    	   	

Content-Type: application/msword; name="test.doc"
Content-Transfer-Encoding: base64
Content-Disposition: inline; filename="test.doc"
Content-Length: 19456


	Download test.doc 19k
------------------------

The second test.doc works fine.  (and is the correct size, 19k)

Note that X-RT-Original-Encoding: of the first message is ascii, and the 
second is UTF-8. Both were made as comments in the web interface.


Any ideas?

Mike