[rt-users] rt-mailgate question.

[Philippe Van Hecke]

On Thursday 09 October 2003 03:22, Walt Reed wrote:
> On Wed, Oct 08, 2003 at 11:41:26PM +0200, Philippe Van Hecke said:
> > Le Mercredi 8 Octobre 2003 23:27, John Jasen a ?crit :
> > > I believe so. If you set in your queue configuration that replies and
> > > comments should go out as support at foo.bar, thats what the recipients
> > > will see. And as long as [domainname.tld #ticketnumber ] is in the
> > > subject when the rt alias gets it, it will add to the appropriate
> > > ticket.
> >
> > Even if the ticket changed queue ?
> > To be more precise
> >
> > if for alias foo at bar i have the following entry
> >
> > foo "|/opt/rt3/bin/rt-mailgate --queue support --action correspond --url
> > http://localhost/"
> >
> > does the ticket will be udpated even the ticket are in queue "postmaster"
> > ?
>
> Yes, because RT looks at the ticketnumber in the subject, and determines
> that the mail is destined for that ticket regardless of which queue it's
> in. Ticket numbers are globally unique. This is a good thing. Customers
> shouldn't have to care where a ticket is moved behind the scenes.

Thanks to all to have clarified to me on these points

Regards,

Philippe.