[rt-users] Queue permissions

Ray Thompson rthompson at interpublic.com
Thu Oct 9 14:43:21 EDT 2003


Given the permissions below what needs to be modified in order for user toma6272 to be able to add the Datamart-Watcher group as a watcher to the Datamart-General queue?  Currently I'm getting "Permission Denied". Thanks for any assistance.

Configuration
|
+--Groups
|  |
|  +--Datamart-Admin
|  |  |
|  |  +--Members: toma6272
|  |  |           dmarx
|  |  |
|  |  +--Group Rights:
|  |  |
|  |  +--User Rights
|  |     |
|  |     +--dmarx: AdminGroup
|  |     |         AdminGroupMembership
|  |     |         ModifyOwnMembership
|  |     |
|  |     +--toma6272: AdminGroup
|  |                  AdminGroupMembership
|  |                  ModifyOwnMembership
|  |  
|  +--Datamart-Watcher
|     |
|     +--Members: dmarx
|     |
|     +--Group Rights: 
|     |
|     +--User Rights
|        |
|        +--dmarx: AdminGroup
|                  AdminGroupMembership
|                  ModifyOwnMembership
|
+--Queues
|  |
|  +--Datamart-General
|     |
|     +--Watchers:
|     |
|     +--Group Rights
|     |  |
|     |  +--System Groups
|     |  |
|     |  +--Roles
|     |  |
|     |  +--User Defined Groups
|     |     |
|     |     +--Datamart-Admin: Everything but Watch and WatchAsAdminCc
|     |     |
|     |     +--Datamart-Watcher: WatchAsAdminCc
|     |
|     +--User Rights
|
+--Global
   |
   +--Group Rights
   |  |
   |  +--System Groups
   |  |
   |  +--Roles
   |  |  |
   |  |  +--Requestor: ReplyToticket
   |  |                ShowTicket   
   |  |
   |  +--User Defined Groups 
   |     |
   |     +--All Queues: (Which needs to moved/deleted for department segregation)
   |                    ModifyTicket
   |                    OwnTicket
   |                    ReplyToticket
   |                    SeeQueue
   |                    ShowTicket
   |                    ShowTicketcomments
   |                    Watch
   |                    WatchAsAdminCc
   |  
   +--User Rights
      |
      +--root: SuperUser
      |
      +--rthompson: SuperUser

Regards,
Ray Thompson




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