[rt-users] Re: dumpfile-to-rt-3.0 fails with errors

[Joseph M Bironas]

Okay, updated to the latest 1.20. Thanks for that one, pure oversight on
my part.

Now I'm running into a different problem, here's the output:

.t-650
.t-651
.t-652
.t-655
[Fri Oct 10 02:21:32 2003] [error]: Couldn't create a ticket group of
type 'AdminCc' for ticket 655: Could not create group
(/opt/rt3/lib/RT/Ticket_Overlay.pm:1323)
[Fri Oct 10 02:21:32 2003] [crit]: Couldn't create ticket groups for
ticket 655. aborting Ticket creation.
(/opt/rt3/lib/RT/Ticket_Overlay.pm:534)
.t-656
[Fri Oct 10 02:21:32 2003] [crit]: Couldn't create a ticket
(/opt/rt3/lib/RT/Ticket_Overlay.pm:518)

The script continues through the process throwing "[crit]: Couldn't
create a ticket" errors on the remaining tickets. It does not import
anything past the point of the initial error.

Any ideas of how to remedy this?

Regards,
Joseph

On Thu, 2003-10-09 at 16:12, Phil Homewood wrote:

> Joseph M Bironas wrote:
> > Forgot to mention that I'm using version 1.9 of the dumpfile-to-rt-3.0
> > tool.
> 
> That's ancient. 1.20 is current.
> 
> > > I'm trying to update rt-2 to rt-3 on the same box running redhat 7.3,
> > > perl 5.6.1, apache 1.3.27
> 
> Also note that perl 5.6.1 is really not recommended for RT3.


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