[rt-users] Transaction supression / Tabs

[Ruslan U. Zakirov]

Nick Pleis wrote:
> Two questions.
>  
> 1) Is there a way to supress a transaction record from being created? I 
> have a scrip that sets a custom field everytime we correspond with a 
> user (the 'ball in court' thing referenced before), which allows me to 
> build a custom queue 'home page' that checks this custom field to 
> determine how to display tickets. The one annoying thing is that a 
> transaction record is generated every time I do this. Meaning that over 
> the course of just a couple of months I will have ~15,000 transaction 
> records generated just for this. It's also a problem because we get a 
> 'custom field changed to xxx' when viewing the full ticket history, 
> everytime that correspondence is added. It would be kind of nice to say 
> 'I'm going to change this field, but I don't want any record of it kept 
> around.. ' in the scrip. Can I do that somehow?
>  
	Hello. Nick.
As I understand you use AddCustomFieldValue function to add cf value to 
ticket. Here to tips:
1) It have undocumented parameter RecordTransaction which by default is 
true.
2) May be you don't need Rights check in scrip so you could use 
_AddCustomFieldValue function instead.

> 2) I would like to add an extra tab to the tab list. Is there a 
> prescribed 'good' way to do this?

It's easy enough look at /Elements/Tabs for root tabs and for eg at 
/User/Elements/Tabs for subtabs.

		Best regards. Ruslan.