[rt-users] Subject-Tag per Queue?

[Andy Harrison]

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On 04-Sep-2003, Jesse Vincent wrote message "Re: [rt-users] Subject-Tag per
Queue?"
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> On Wed, Sep 03, 2003 at 09:45:49PM -0700, Rob Walker wrote:
>> On Wed, 2003-09-03 at 19:33, Phil Homewood wrote:
>> > Rob Walker wrote:
>> > > > You'll break the mailgate, as it looks for $rtname, not queue names.
>> > > > Also, you risk that your tags may become non-unique, since another RT 
>> > > > instance might use the same queue names.
>> > > 
>> > > This could be worked around with [sitename . queuename .
>> > > #.ticketnumber].
>> > 
>> > That's certainly possible, although RT has no use for
>> > the queuename there -- it'd be cosmetic only...
>> 
>> I think that this is the point, for the end-user to see something which
>> is more aligned with the queue which they are using.
> 
> You could always begin your ticket templates with:
> 
> Subject: ({ $Ticket->QueueObj->Name}) ($Transaction->Subject)

I tried doing this, but I noticed there is a global queue taking precedence for
the On Create scrip.

Is there a way to make a queue specific scrip override a global?



~~ 
Andy Harrison
Great Works Internet
System Operations
(full headers for details)

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