[rt-users] Does RT support binary attachments

[Ruslan U. Zakirov]

Dan Evans wrote:
> Just to confirm, does RT support non-text-only attachments?  Such as PDF,
> GIF, or Word.doc files?
What do you mean by "support"

RT can store any attachments, but in ticket history it shows up only 
'text/plain' directly. For other MIME types there is hyperlink on right 
side of the page to original attachment. So if you browser have pdf 
plugin you could click on download link and read this doc.
	Good luck. Ruslan.
> 
> I'm having difficulty finding a configuration that works with these types of
> attachments, and I see that many others are having the same issues.
What problem you talking about? Truncating, corruption or anything else?
> 
> Some users are at the most current versions 3.0.6 or RT and Perl 5.8.1 and
> still see the same behavior that I see at 3.0.2, so it seems this problem
> has been around for a very long time.
We have RT 3.0.6 on Apache 1.28/mod_perl 1.27 and mySQL 4.0.x. Our 
configuration handle any attachments up to 10Mb and drop bigger.
> 
> I occurred to me that maybe I am overlooking the simple fact that this is
> not a feature that is supported in RT, that attachments can only be simple
> ASCII text files.
> 
> Can someone confirm this either way?
> 
> Thanks
>