[rt-users] Email Requests

[Jeremy Rooks]

I am somewhat new to the Unix side of things.  I have been working the last
couple of days with Sendmail and RT 3 on Mac OS X.  I am trying to get
everything set up so that requests can be emailed to RT and it will create
the ticket and send the conformation email back.  However, when I send the
email for a request to support at rt.mydomain.com, I get the following message
returned.

   ----- The following addresses had permanent fatal errors -----
"/usr/local/rt3/bin/rt-mailgate --queue general --action correspond --url
http://rt.mydomain.com/"
    (reason: Can't create output)
    (expanded from: <support at rt.mydomain.com>)

   ----- Transcript of session follows -----
550 5.0.0 "/usr/local/rt3/bin/rt-mailgate --queue general --action
correspond --url http://rt.mydomain.com/"... Can't create output

I have read through the FAQ and the Sendmail pages.  I have created
/etc/smrsh and /usr/adm/sm.bin and placed a symlink to rt-mailgate thinking
this would fix the problem but it didn¹t.  Any help would be greatly
appreciated.

Thanks in advance,

Jeremy Rooks
Technology Specialist
Osage County Interlocal Cooperative
207 E. Main Street
Hominy, OK 74035
918 885-2667 ext 122
918 885-6742   Fax
jrooks at ocic.k12.ok.us   Personal
support at ocic.k12.ok.us   Tech Support
classworks at ocic.k12.ok.us   Classworks Support

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