[rt-users] OpenOffice attached file

[Robert Spier]

> Is it when I attach an OpenOffice file (sxw), RT will automatically
> convert it into an XML files (zip)?  Some of our users are not yet
> familiar working with XML files. So how can I remove this conversion?

RT should not make any such conversion.  Where are you seeing this?
How did you come to the above conclusion?

An OpenOffice file _is_ a zip file containing xml and other files.

-R