[rt-users] Can I Set a Reply To Field

[Stevo]

Another question for you guys.

What would I set the Reply To field to if I wanted the reply to be
automatically entered into the ticket??  The Comment alias or the Correspond
alias??

I want customer responses to go right into the ticket.

Thanks

--Steve

----- Original Message -----
From: "Ruslan U. Zakirov" <cubic at acronis.ru>
To: "Stevo" <checkpoint at ozbergs.com>
Cc: <rt-users at lists.fsck.com>
Sent: Tuesday, October 21, 2003 9:28 AM
Subject: Re: [rt-users] Can I Set a Reply To Field


> Stevo wrote:
> > All,
> >
> > Is there a way to set a Reply To field on the emails that are generated
> > using RT??  If I change the Correspondence Address on the queue that
changes
> > who the email is send from which I don't want to do.  I just want to
direct
> > the reply to a specific address.
> >
> > Is this possible??
> Yes in your correspond template write in first line.
> Reply-To: foo at bar.com
>
> First lines of template are header's fields so you could enter any
> MIME-Headers there. Don't forget about empty line after headers
>
> >
> > Stevo
> >
>
>