[rt-users] Automatically Assigning Owner and Queue based on Requestor's emai l

[Michael S. Liebman]

At 07:29 PM 10/24/2003, Harrison, James wrote:
>I know how to assign the owner (thanks Ruslan) so I really don't need that
>part, but how do you go about looking at a new request, getting the email
>address out of it, and then assigning ticket attributes based on the email
>address?

Why don't you just set up another alias specifically for the WAN queue? 
Have your NMS send mail to that alias instead of the generic alias. If you 
are concerned about people improperly sending tickets directly to the WAN 
queue, there have been several suggestions on this list for where to look, 
both internal and external, to restrict email ticket creation.

Michael


-- 
Michael S. Liebman                      m-liebman at northwestern.edu
                 http://msl521.freeshell.org/
"I have vision and the rest of the world wears bifocals."
        -Paul Newman in "Butch Cassidy & the Sundance Kid"