[rt-users] Approval subsystem

Realhost I/S - Rene Brask Sørensen rene at realhost.dk
Sat Oct 25 11:06:24 EDT 2003


Hi

I have problems configuring RT for use with approvals. I have tryed to 
use the eksample from the manual i appendix 5. The template is as follows :

===Create-Ticket: codereview
Subject: Code review for {$Tickets{'TOP'}->Subject}
Depended-On-By: {$Tickets{'TOP'}->Id}
Queue: Approvals
Type: Approval
Content:blabla
ENDOFCONTENT

When I set the status of a ticket to "Resolved" I get the following 
error in my apachelog :

[Sat Oct 25 14:57:28 2003] [error]: Scrip 15 died. - can't build entity: 
no body, and not multipart

Stack:
  [/usr/lib/perl5/site_perl/5.6.1/MIME/Entity.pm:606]
  [/opt/rt/lib/RT/Action/CreateTickets.pm:406]
  [/opt/rt/lib/RT/ScripAction_Overlay.pm:207]
  [/opt/rt/lib/RT/Scrip_Overlay.pm:409]
  [/opt/rt/lib/RT/Scrip_Overlay.pm:344]
  [/opt/rt/lib/RT/Transaction_Overlay.pm:169]
  [/opt/rt/lib/RT/Ticket_Overlay.pm:3799]
  [/opt/rt/lib/RT/Ticket_Overlay.pm:3908]
  [/opt/rt/lib/RT/Ticket_Overlay.pm:3317]
  [/opt/rt/lib/RT/Interface/Web.pm:944]
  [/opt/rt/lib/RT/Interface/Web.pm:1066]
  [/opt/rt/share/html/Ticket/Display.html:108]
  [/opt/rt/share/html/Ticket/Update.html:196]
  [/opt/rt/share/html/autohandler:182]
 (/opt/rt/lib/RT/Scrip_Overlay.pm:363)


Dos anyone know what the problem is ?

Best regards

Rene Brask




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