[rt-users] (no subject)

[Paul Chan]

Hi Pawel and all,
	I managed to solve this. You're right of course, I added my
domain name into the /etc/mal/local-host-names. It solved the proble! :)
Many Thanks!

Paul

-----Original Message-----
From: Pawel Osiczko [mailto:p.osiczko at tetrapyloctomy.org] 
Sent: Monday, October 27, 2003 2:59 PM
To: Paul Chan
Cc: rt-users at lists.fsck.com
Subject: Re: [rt-users] (no subject)

Paul,

This seems like a DNS/MX issue. It seems you've created an alias 'help'
(CNAME) for pc18 (you are probably using virtual host setup w/
apache) If that's the case, did you remember to include the name 
help.example.com in your /etc/mail/local-host-names (whatever Fw is
set to in your /etc/mail/sendmail.cf)? 

If you "virtualize" your server setup, sendmail must be aware of
what sorts of names your machine is being called (ie all your aliases
for
your servers), so that it can process email locally rather then,
possibly,
forward email to your domain's MX (of course assuming this is the way 
sendmail is configured).

(Clear as mud, eh?)

Another tip: in debugging mailer gate to RT, I'd create a fake
message (From:, Subject:, Date:, To: headers and message) and then
cat it to your mailgate:

cat /tmp/fake-message| /opt/rt3/bin/rt-mailgate --queue Helpdesk
--action comment --url http://help.example.com/

Watch your web server's error_log for friendly messages like:

You might need to grant 'Everyone' the right 'CreateTicket' for the
queue support.

Cheers!

--p

On Mon, 27 Oct 2003, Paul Chan wrote:
| Dear all,
| 
|             I've configured RT 3.0.6 with mailgate on redhat 8.0.
While
| it does not have any problems sending out mail via mailgate after a
| ticket is created from the web page, I have problems creating a ticket
| by sending an e-mail. My aliases configuration is as follow:
| 
|  
| 
| rt: "|/opt/rt3/bin/rt-mailgate --queue Helpdesk --action correspond
| --url http://help.example.com/"
| 
| rt-comment: "|/opt/rt3/bin/rt-mailgate --queue Helpdesk --action
comment
| --url http://help.example.com/"
| 
|  
| 
| My maillog returned the following:
| 
|  
| 
| Oct 27 12:40:55 helpdesk sendmail[1042]: h9R4etZD001042:
| from=<paul.chan at example.com>, size=2496, class=0, nrcpts=1,
| msgid=<6152F8818FD85A45842DCE15D9DA33452BA26E at sgmsexchg1.example.com>,
| proto=ESMTP, daemon=Daemon0, relay=pc10.example.com [209.126.252.202]
| (may be forged)
| 
| Oct 27 12:40:55 helpdesk sendmail[1044]: h9R4etZD001042: SYSERR(root):
| help.example.com. config error: mail loops back to me (MX problem?)
| 
| Oct 27 12:40:55 helpdesk sendmail[1045]: h9R4etZD001045:
| pc18.example.com [209.126.252.210] (may be forged) did not issue
| MAIL/EXPN/VRFY/ETRN during connection to Daemon0
| 
| Oct 27 12:40:55 helpdesk sendmail[1044]: h9R4etZD001042:
| to=<rt at help.example.com>, delay=00:00:00, xdelay=00:00:00,
mailer=esmtp,
| pri=30529, relay=help.example.com. [209.126.252.210], dsn=5.3.5,
| stat=Local configuration error
| 
| Oct 27 12:40:55 helpdesk sendmail[1044]: h9R4etZD001042:
h9R4etZD001044:
| DSN: Local configuration error
| 
|  
| 
|  
| 
| Can anyone help me out? Would really appreciate it. 
| 
|  
| 
| Best Regards
| 
| Paul 
| 
|  
|