[rt-users] RT for bug tracking?

[Jerker Montelius]

On Tue, 2003-10-28 at 21:25, Jesse Vincent wrote:
> 
> On Tue, Oct 28, 2003 at 12:17:18PM -0800, Sean Perry wrote:
> > 
> > On a ticket in our bugzilla I see:
> > 
> > Product
> > Component
> > Status
> > Platform
> > OS
> > Version
> > Priority
> > Severity
> > Milestone
> > Reporter
> > Assigned To
> > Summary
> > Keywords
> > 
> > and then the history.
> > 
> > The product and component are the project / sub-project level I was 
> > referring to.
> 
> *nod* The RT philosophy is very much that every site wants different
> metadata, so our custom fields are just that--custom. They're designed
> to be easy to add and change as your workflow changes. It's not really
> something that requires "modifying" so much as simple point and click
> configuration.
> 
> 
> > Oh yeah, I remember the other complaint.  The priority in RT is defined 
> > by numbers which have no intrinsic meaning.  They preferred the 
> > high,medium,low (and minor, serious, showstopper) style of bugzilla and 
> > other bug systems.
> 
> 
> *nod* Again, this is a case where a "Severity" custom field with a
> drop-down list of your set of priorities would work nicely. there's
> no reason you have to use the built-in integer priority system at all. 
> 
> All that being said, if they're happy with bugzilla, they're happy with
> bugzilla. There's no need to move away from a system that meets all of
> your needs.
> 
> > Meanwhile RT solves the needs of IT quite well and we are happy.
> 
> 
> I'm glad. :)
I think a bugzilla2rt tool would be very useful in helping people
migrate to rt.