[rt-users] RT 3.0.6 - Custom Scrip Conditions on Custom Field changes

[BJ Blanchard]

Thanks Ruslan for pointing me in the right direction.

Just for others to see, this is what I got working:

if (($self->TransactionObj->Type eq "CustomField") and
 ($self->TransactionObj->Field eq 2) and
 ($self->TransactionObj->NewValue eq "Critical Maintenance")) {
  return(1);
} else {
  return(undef);
}

NOTE:  I'm using the CustomFieldId of "2" above since I didn't have time
to implement the lookup by name.

If anyone wants to contribute that part, that would be great.

Now I'm looking to build a custom scrip action which adds a ticket
watcher as a "Cc".

There are no methods that I can see under TicketObj for doing this.

Anyone?


On Fri, 2003-10-31 at 10:11, Ruslan U. Zakirov wrote:
> BJ Blanchard wrote:
> > Hi,
> > 
> > The custom scrip conditions in RT 3 is very powerfull, but I cannot
> > figure out how to trigger an action on a change to a "custom field".
> > 
> > I've tried this to no avail:
> > 
> > if ($self->TransactionObj->Field eq "NameOfCustomField") {
> >   return(1);
> > } else {
> >   return(undef);
> > }
> Look at this:
> mysql> select distinct Type,Field from Transactions;
> ...
> So you must use CustomFieldId instead of Name.
> To get ID from Name you can create new CF object and load it by name and 
> Tickets's queue.
> 	Good Luck. Ruslan.
> > 
> > What I really want to do is not just trigger on *any* change but trigger
> > on specific values of custom fields.  
> > 
> > Eg:  If (( custom field modified ) and ( custom field value =
> > "somevalue")) return (1);
> > 
> > Any ideas?
> > 
> > -Bob
> > 
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> > 
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> 
>