[rt-users] RT3.0 Approvals

[Scott T. Cameron]

Hi there,

I'm using RT3.0 and I have one queue which is set up for approvals.  Everything is working OK, but I've got a request to add additional information to the scrip which is executed upon ticket creation.

Here is what is currently in use:


---
Subject: New Pending Approval: {$Ticket->Subject}

Greetings,

This deployment needs your approval: "{$Ticket->Subject()}", 

Please visit {$RT::WebURL}Approvals/Display.html?id={$Ticket->id}
to approve or reject this ticket.

-------------------------------------------------------------------------
Subject: {$Tickets{'TOP'}->Subject}
Requested by: {$Tickets{'TOP'}->RequestorAddresses}
Sent to: {$Tickets{'TOP'}->CcAddresses}
Message:
{$Tickets{'TOP'}->Transactions}
---

Of course, the Transactions function simply returns a hash.  I'm not sure if I can turn this around and retrieve the appropriate information from the previous ticket, or if there is a more functional way of achieving this.  (displaying content of the request in the approval notice).

Any thoughts?