[rt-users] Installation Woes

[david at gitman.net]

Any ideas/comments are appreciated.

I've been trying to get RT up for days. I've been through the mailing list
archives, logs over and over again with no avail. Hitting RT
(http://rt.ionts.net) I get

%# BEGIN LICENSE BLOCK %# %# Copyright (c) 1996-2003 Jesse Vincent %# %#
(Except where explictly superceded by other copyright notices) %# %# This
work is made available to you under the terms of Version 2 of %# the GNU
General Public License. A copy of that license should have %# been provided
with this software, but in any event can be snarfed %# from www.gnu.org. %#
%# This work is distributed in the hope that it will be useful, but %#
WITHOUT ANY WARRANTY; without even the implied warranty of %#
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General
Public License for more details. %# %# Unless otherwise specified, all
modifications, corrections or %# extensions to this work which alter its
source code become the %# property of Best Practical Solutions, LLC when
submitted for %# inclusion in the work. %# %# %# END LICENSE BLOCK <&
/Elements/Header, Title=>loc("RT at a glance"), Refresh =>
$session{'home_refresh_interval'} &> <& /Elements/Tabs, current_toptab =>
'', Title=>loc("RT at a glance") &> <& /Elements/MyTickets &> <&
/Elements/MyRequests &>  <& /Elements/Quicksearch &> 

<& /Elements/Refresh, Name => 'HomeRefreshInterval', Default => $session
{'home_refresh_interval'} &> 
 
<%init> if ( $ARGS{'q'} ) { my $query = $ARGS{'q'}; if ( $query =~
m/^\s*(\d+)\s*$/ ) { $m->redirect("$RT::WebPath/Ticket/Display.html?id=$1");
} $session{'tickets'} = RT::Tickets->new( $session{'CurrentUser'} ); if (
$query =~ m/\@/ ) { $session{'tickets'}->LimitRequestor( VALUE => $query,
OPERATOR => '=', ); $m->redirect("$RT::WebPath/Search/Listing.html"); } # #
Any search on queue name or subject will be for new/open tickets # only. #
$session{'tickets'}->LimitStatus( VALUE => $_, OPERATOR => '=', ) for
qw(open new); my $queue = RT::Queue->new( $session{'CurrentUser'} ); if (
$queue->Load($query) && $queue->Id ) { $session{'tickets'}->LimitQueue(
VALUE => $queue->Id, OPERATOR => '=', );
$m->redirect("$RT::WebPath/Search/Listing.html"); }
$session{'tickets'}->LimitSubject( VALUE => $query, OPERATOR => 'LIKE' );
$m->redirect("$RT::WebPath/Search/Listing.html"); } if
($ARGS{'HomeRefreshInterval'}) { $session{'home_refresh_interval'} =
$ARGS{'HomeRefreshInterval'}; }

Thanks,

David