[rt-users] Splitting a ticket

Dag Bruck dag at dynasim.se
Tue Sep 2 09:26:21 EDT 2003


Sometimes we get support e-mail which lists a number of issues.  Is
there a convenient way of splitting a ticket into several new tickets?
I'm thinking of a semi-manual operation where the body and requestor
are copied.

I'm aware of the possibiity to merge tickets, but I'm looking for the
opposite operation. There is not really any need to create
relationships between the original ticket and the new ones, but that
might be a useful option.

Best regards,

Dag Bruck
Dynasim AB, Sweden



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