[rt-users] Sporatic web attachment corruption

[Tim Gerla]

I'm running RT 3.0.4 on a Red Hat 9 machine, with stock Apache 2.0.40
and mod_perl 1.99_07, and I'm seeing some strange web attachment
corruption bugs. It's happening in the base64 encoding of binary
attachments. (MS Word, PDF, etc) The file size is increased by a few
hundred bytes. I have pasted a section near the end of the same file (a
very simple MS Word document), the first attached correctly, and the
second, incorrectly.

Correct:
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Incorrect:

AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
AAAAAAAAAAAAw7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAQAAAMO+w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/D
v8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/
w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/D
v8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/
w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/D
v8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/
w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/D
v8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/
w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/D
v8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/
w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/D
v8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/
w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/D
v8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/
w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/D
v8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/
w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/D
v8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/w7/Dv8O/
w7/Dv8O/w7/Dv8O/w7/Dv8O/AQDDvsO/AwoAAMO/w7/Dv8O/BgkCAAAAAADDgAAAAAAAAEYYAAAA
TWljcm9zb2Z0IFdvcmQgRG9jdW1lbnQACgAAAE1TV29yZERvYwAQAAAAV29yZC5Eb2N1bWVudC44
AMO0OcKycQAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA=


I don't know if this helps. I can provide the entire attachments
database rows for each instance, as well as the original file, if anyone
wants to take a look. I'm rather stumped, and I don't know the RT
codebase well enough to debug this through.

My first guess is some sort of (unicode?) encoding issue, but it's so
intermittent that I'm just not sure.

Any help appreciated,

-Tim
tgerla at outsourcefinancial.com
Outsource Financial Services, LLC.