[rt-users] How to use reporting tool

Wed Sep 3 14:25:01 EDT 2003

Grab the latest version from harald's site, the one on bp.com is Aug 7th, this one is from today with just a few minor changes.. maybe might fixed your problem, although I did run into the problem you are having on either of my test/prod site

http://www.tzi.de/~hollow/Statistics3.tgz

Michael

-----Original Message-----
From: Jaime Diaz [mailto:JDiaz at esabel.net] 
Posted At: Wednesday, September 03, 2003 12:08 PM
Posted To: RT
Conversation: [rt-users] How to use reporting tool
Subject: RE: [rt-users] How to use reporting tool

Mmm... The readme file wasn't on the tgz in the bestpractical.com download
page.
However, graphs aren't the most important thing to me. Anyone had the
problem I described earlier? It shows me I solved every ticket in the queue,
every day...check it:

RT Statistics: Calls per day
Dates 	resolved 	created 	killed
Wed 27 	56 	56 	0
Thu 28 	56 	56 	0
Fri 29 	56 	56 	0
Mon 1 	56 	56 	0
Tue 2 	56 	56 	0
See Queue:

56 is the total ticket count in the only queue we have.

-----Original Message-----
From: RT [mailto:RT at InterCept.Net]
Sent: Miércoles, 03 de Septiembre de 2003 01:01 p.m.
To: Jaime Diaz
Cc: rt-users at lists.fsck.com
Subject: RE: [rt-users] How to use reporting tool

Per the README

Installation Notes:

You need a working RT3 installation, as well as GD::Graph.
Apache::GD::Graph is not needed anymore. The current version of
GD::Graph (August, 2003) requires libgd 2.x, but some commercial
distributions still only provide their clients with version 1.8, which
is not the stable release since the beginning of the year. If they don't
provide a fitting GD::Graph, You either need to update libgd or get an
old version of GD::Graph.

My installation works with GD version 2.0.15, GD::Graph is version 1.43
(current in CPAN as of September 2003).

Btw, some of us have graphs and some don't all dealing with above and other
things... earlier posts tells you a way to find out the error, but no real
solution as of yet... except trying to have the same versions as the
readme...maybe

Thanks,
Michael

-----Original Message-----
From: Jaime Diaz [mailto:JDiaz at esabel.net] 
Posted At: Wednesday, September 03, 2003 11:51 AM
Posted To: RT
Conversation: [rt-users] How to use reporting tool
Subject: RE: [rt-users] How to use reporting tool

I've just installed it this way and it always shows me 56 tickets everyday
and in all sections. 56 is the total ticket count for the only queue I have.
Isn't it necessary to install aditional Perl modules? I can't see any of the
graphs.

Thanks.

-----Original Message-----
From: RT [mailto:RT at InterCept.Net]
Sent: Miércoles, 03 de Septiembre de 2003 11:11 a.m.
To: Hangu Jeong
Cc: rt-users at lists.fsck.com
Subject: RE: [rt-users] How to use reporting tool

Extract the contents and move the Statistics folder to your rt3 html
folder (/opt/rt3/share/html)

Then do the following (Thanks to Ruslan U. Zakirov for providing this)

You have to add this
                    M => { title => loc('Statistics'),
                        path => 'Statistics/index.html'
in your
rt3/share/html/Elements/Tabs

Harold Wagner Owner/Author of it will have updated version available to
us soon, a lot of us are having problems with it.

Michael

-----Original Message-----
From: Hangu Jeong [mailto:hgjeong at icraft21.com] 
Posted At: Wednesday, September 03, 2003 9:42 AM
Posted To: RT
Conversation: [rt-users] How to use reporting tool
Subject: [rt-users] How to use reporting tool

Hi !

I have a reporting tool( Statistics3.tgz), But I don't know how to use
it.
Please tell me ,how to use !
Following is my environments,
FreeBSD + Modperl + perl5.8+mysql

Thanks in advance

Han

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