[rt-users] auto-resolve on response?

[Les Mikesell]

Has anyone modified RT to toggle the 'resolved' status on
any response?  Ideally, I'd like replies using the web interface
or emails from queue watchers to automatically set the status
to resolved (but only on certain queues) while subsequent email
replies from the requestor should toggle back to open as it does
now.  These are very active queues where 99% of the traffic is
one question/one answer and the extra work of manually setting the
status slows things down.

---
  Les Mikesell
   les at futuresource.com