[rt-users] problems with login after upgrade to mysql 4.x and RT 3.0.5

[wesley.sheldahl at ihigh.com]

Ok, a complete list of things that changed between when it was working and
now might be helpful.
 
Do the login attempts at least show up in apache's access_log? What status
code does access_log say apache is returning? If apache is seeing the
request and just returning you to the login screen, perhaps RT is just
rejecting the username and password. Are you sure you still have the
username and passwords where RT is looking for them now?    
 

--
Wes Sheldahl
iHigh NetOps 

-----Original Message-----
From: Ted Serreyn [mailto:ted at serreyn.com]
Sent: Wednesday, September 10, 2003 9:23 AM
To: wesley.sheldahl at ihigh.com
Subject: RE: [rt-users] problems with login after upgrade to mysql 4.x and
RT 3.0.5



It has been upgrade to 4.X now, that is one of the things that changed.

 

--

Ted Serreyn                                      262-363-9265

Serreyn Network Services, LLC        http://www.serreyn.com/

 

-----Original Message-----
From: wesley.sheldahl at ihigh.com [mailto:wesley.sheldahl at ihigh.com] 
Sent: Wednesday, September 10, 2003 6:42 AM
To: ted at serreyn.com; rt-users at lists.fsck.com
Subject: RE: [rt-users] problems with login after upgrade to mysql 4.x and
RT 3.0.5

 

The documentation for RT 3.x says it requires at least mysql 4.x (I think it
was more specific) because of some problems in the way mysql 3.x handles
certain SQL statements. I'd suggest upgrading mysql first of all.

-- 
Wes Sheldahl 
iHigh NetOps 

-----Original Message----- 
From: Ted Serreyn [ mailto:ted at serreyn.com <mailto:ted at serreyn.com> ] 
Sent: Wednesday, September 10, 2003 12:07 AM 
To: rt-users at lists.fsck.com 
Subject: [rt-users] problems with login after upgrade to mysql 4.x and 
RT 3.0.5 

 

Was working for 3.0.4 and mysql 3.X, but now I get a login screen, type 
username and password, and get the login screen again.  No errors in http 
logs, no idea why rt is not logging any debugging information. 

Anyone want to give me a short primer in troubleshooting RT? 

 

-- 
Ted Serreyn                          262-363-9265 
Serreyn Network Services, LLC        http://www.serreyn.com/
<http://www.serreyn.com/>  

 

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