[rt-users] How to start with Approvals?

[RT]

Approvals is not as clean and defined as you may expect but, it's an
approval process that you can build on. I'm new to RT so I don't have
the underlying experience to really make it better in my environment.
Like forcing the approver to add a comment, only allow
approve/reject/postpone instead of being to resolve the ticket.
Notifying the original ticket requestor with the status of his approval
ticket. Updating the original ticket with the approvers comments/notes
and approval ticket ending status. 

Btw, change the Depended-On-By statement in the template to:
Depended-On-By: TOP

Michael
-----Original Message-----
From: RT 
Posted At: Wednesday, September 10, 2003 9:56 AM
Posted To: RT
Conversation: [rt-users] How to start with Approvals?
Subject: RE: [rt-users] How to start with Approvals?

Here ya go

http://lists.fsck.com/pipermail/rt-users/2003-March/012686.html

Michael

-----Original Message-----
From: Ruslan U. Zakirov [mailto:cubic at acronis.ru] 
Posted At: Wednesday, September 10, 2003 9:43 AM
Posted To: RT
Conversation: [rt-users] How to start with Approvals?
Subject: [rt-users] How to start with Approvals?

If it's not hard for you, please give me some starting points on using 
approvals: docs, tips, tricks, caveats.

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