[rt-users] how to upgrade from RT 1.0.7 to 3.0.5

[dr john halewood]

On Thursday 11 Sep 2003 12:24 am, Phil Homewood wrote:
>Doug Wilson wrote:
>> but I don't see one for upgrading from 1.X to 3.X, or even from 1.X to
>> 2.X.
>
>http://www.fsck.com/pub/rt/contrib/2.0/rt-addons/import-1.0-to-2.0

I've done the 1.X -> 3.X upgrade a number of times without any trouble, but 
there are a couple of pitfalls it might be worth noting. It can be quite time 
consuming:  importing from 1.0 to 2.0 is relatively quick, as the 1.0 
database structure is relatively minimal. 2.0 -> 3.0 is much slower. Doing a 
trial run on a spare machine is probably a good move so you can estimate how 
much downtime you might face.

 Another thing to note is that you never actually have to run the rt2 
instance - it's only there for data transfer. I'd recommend not bothering to 
set Apache up for it: if you use mod_perl you can't run an rt2 and rt3 
instance on the same Apache instance (you need at least 2 sets of processes 
and 2 config files).

cheers
john