[rt-users] ticket lost if httpd not running

[Jesse Vincent]

On Thu, Sep 11, 2003 at 12:10:59PM +0200, Francesca Del Corso wrote:
> Hi,
>  
> We have this scenario:
>  
> when a user sends a request via e-mail to RT, the mail server (which is
> not the RT machine) receives and forwardes it to the RT machine; on the
> RT machine there is Postfix which redirects the request to RT software;
> if the apache web server on the RT machine does not work (httpd is
> stopped for some reasone),  the request is not managed by  RT and no
> error is sent to the sender because the mail server was able to forward
> the e-mail to the RT machine which is reachable and functional. 
> There is any problem if the RT machine is not reachable: the web server
> retries to send the e-mail request for a period after which an e-mail
> error is sent back to the sender.
>  

RT3 should handle this cleanly and spool the mail in the MTA on the box
running rt-mailgate.


> How can I do for not to lose ticket request or correspondence between
> users and RT? 
>  
> Our configurations are: 
> RH 9.0
> Postfix1.1.12-1
> mysql  Ver 11.18 Distrib 3.23.56 
> apache 2.0.40
>  
> Thanks in advance.
>  
> Francesca Del Corso
>  
> I.N.F.N. - Sez. Firenze
> Sesto Fiorentino - Italy

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