[rt-users] RT Mailgate Parsing Problem

[RT]

Check your /var/log/maillog and see if it spits out errors and if you
get the status sent message.

Michael

-----Original Message-----
From: Jason Alexander [mailto:lists at itsecurity3.its.uiowa.edu] 
Posted At: Wednesday, September 17, 2003 10:51 PM
Posted To: RT
Conversation: [rt-users] RT Mailgate Parsing Problem
Subject: Re: [rt-users] RT Mailgate Parsing Problem

I tested this on 3.0.5 and the same thing happened.  Everything else
works
just fine.  I can enter tickets from the GUI and all the messages are
sent
to the requester and the ticket is entered just fine.

But when I send messages to the queue I don't get anything in the
ticket.
The subject isn't parsed and there is noting in the history

This is the only thing in the log

[Thu Sep 18 02:45:25 2003] [debug]: Guessed encoding: ascii
(/local/rt/lib/RT/I18N.pm:351)
[Thu Sep 18 02:45:25 2003] [info]: <rt-3.0.5-7-7.14.813438369623 at ITS>
#7/7
- Scrip 2  (/local/rt/lib/RT/Action/SendEmail.pm:92)
[Thu Sep 18 02:45:25 2003] [info]: <rt-3.0.5-7-7.14.813438369623 at ITS>
 No recipients found. Not sending.
 (/local/rt/lib/RT/Action/SendEmail.pm:257)
[Thu Sep 18 02:45:25 2003] [info]: <rt-3.0.5-7-7.9.52013405946524 at ITS>
#7/7 - Scrip 3  (/local/rt/lib/RT/Action/SendEmail.pm:92)
[Thu Sep 18 02:45:25 2003] [info]: <rt-3.0.5-7-7.9.52013405946524 at ITS>
 No recipients found. Not sending.
 (/local/rt/lib/RT/Action/SendEmail.pm:257)
[Thu Sep 18 02:45:25 2003] [info]: Ticket 7 created in queue 'campus' by
RT_System (/local/rt/lib/RT/Ticket_Overlay.pm:635)


Can you give me somewhere to start trying to debug this.

Thanks
Jason


>
> On Fri, Sep 12, 2003 at 04:05:53PM -0500, Jason Alexander wrote:
>> Hello,
>>
>> I have RT 3.0.4 setup and it appears to be working.  I am using
Apache 1
>> and FastCGI.  I can bring up the web interface and log in just fine.
I
>> have added both queues and users.
>>
>> The problem is that the mailgateway doesn't seem to be working. There
>> seems to be a problem with the gateway not parsing the message.
>> The rt.log shows these messages
>>
> Can you replicate this issue with RT 3.0.5?
>
>
> --
> http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.
>

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