[rt-users] Error (not ok - Could not load a valid user) - While creating a ticketvia email

[Senoner Samuel]

Activate the log level to file to debug, standard is undefined logging,
can you send the log after you did that and restarted apache?
Perhaps we can find something.

Samuel 


-----Original Message-----
From: drm1759 at optonline.net [mailto:drm1759 at optonline.net] 
Sent: Thursday,18 September,2003 18:27
To: rt-users at lists.fsck.com

Hi:

I tried looking for this problem in the list, but could not locate any
information and as a result I am posting this issue. I would appreciate
if anyone on the list can provide me a pointer or a helpful hint.

I have installed RT
3.0.5/Apache-1.3.28/mod_perl-1.28/mysql-4.0.15/fetchmail-6.2.4/perl-5.8.
0

I am able to login to through the user interface and create new ticket
once I log in. But I am getting an error when I send an email to open a
new ticket.

I use fetchmail on the host where I have installed RT and using the mda
command in .fetchmailrc to send it to /opt/rt3/bin/rt-mailgate.

When I run the rt-mailgate with debug option, I see an error "not ok -
Could not load a valid user".

I am having the mail sent to support at domain.com.

I am following the draftmanual. Please help me if anyone knows what is
the problem or where I should be looking?

Also, even after mentioning the log file in RT_SiteConfig.pm, I donot
see the logs in the file /opt/rt3/var/log/rt.log.

Thanks in advance.

devesh

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