[rt-users] Ticket ID containing date

[Robert Spier]

I don't know where you've seen this, but there is no way to do it in
stock RT without a bunch of tweaking.

(Actually.. I think it could be done fairly simply using a global
custom field and a global OnCreate Scrip.. but it still requires
knowledge of the RT API.)

-R

At Wed, 17 Sep 2003 22:12:20 +0100,
Paul McEnery wrote:
> 
> Hi,
> 
> I am hoping that someone will be able to point me in the right direction
> here. I have searched the lists and faq with little success. I have seen an
> RT queue that has assigned the request id to a number that is the current
> date + a unique number for example 20030917001. Is this configuration
> possible via editing the RT_SiteConfig.pm file or do I need to get my hands
> a little more dirty than this? I am using v3.0.4.
> 
> If I could have a little advice on achieving this, it would be much
> appreciated.
> 
> TIA
> Paul
> 
> 
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